Mastering ServiceNow Development

Unlocking the Full Potential of Digital Workflows

AI Textbook - 100+ pages

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Embark on a journey to elevate your developer skills within the dynamic landscape of ServiceNow. 'Mastering ServiceNow Development: Unlocking the Full Potential of Digital Workflows' is your comprehensive guide to becoming an adept ServiceNow developer. This book systematically explores the platform, from basic configurations to advanced scripting, offering clear explanations for beginners and delving into sophisticated integrations for veteran coders.

Discover the endless possibilities that ServiceNow provides for automating and optimizing business processes. Each chapter is structured to provide a deep dive into the platform's capabilities, showcasing the latest features and best practices in development. Whether you're looking to hone your application development expertise or integrate complex third-party systems, this book is an invaluable resource.

Through practical examples and real-world scenarios, you'll gain hands-on experience that translates directly to your daily tasks. Witness your productivity soar as you apply the insights gleaned from this book to streamline workflows and enhance user experiences across your organization. By the end of your reading journey, you'll possess the knowledge and confidence to tackle any development challenge within the ServiceNow ecosystem.

Table of Contents

1. Introduction to ServiceNow
- Navigating the ServiceNow Interface
- Understanding the ServiceNow Ecosystem
- The Importance of Digital Workflow Optimization

2. Basic Configuration Practices
- Setting Up User Roles and Groups
- Customizing Forms and Tables
- Implementing Business Rules

3. Managing Data with ServiceNow
- Data Import and Export
- Working with the CMDB
- Data Integrity and Reporting

4. Scripting Fundamentals
- Client-side Scripting Basics
- Server-side Scripting Techniques
- Developing Custom Business Logic

5. Advanced Scripting and Automation
- Workflow Automation
- Scripted API Integration
- Creating Complex Business Rules

6. Application Development in ServiceNow
- Building Custom Applications
- ServiceNow Studio: A Developer's Workspace
- Publishing and Sharing Applications

7. User Interface and Experience
- Designing Intuitive Interfaces
- Service Portal Customization
- Mobile App Development in ServiceNow

8. Testing and Quality Assurance
- Unit Testing in ServiceNow
- Automated Testing Framework
- Maintaining Code Quality and Performance

9. Security and Compliance
- Implementing Access Controls
- Securing ServiceNow Applications
- Compliance with Industry Standards

10. Integrating with External Systems
- Using REST and SOAP APIs
- Mid-Server Configuration
- Event Management and Third-party Integrations

11. Advanced Features and Add-ons
- Performance Analytics and AI
- Orchestration
- ServiceNow Store Applications

12. The Future of ServiceNow Development
- Emerging Trends and Technologies
- Developing for Scalability
- Community Contributions and Collaboration

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